For the next couple of months, we’ll be spotlighting our awesome Customer Service team. As your students gear up for your trip, our Customer Service team is on stand by, ready to answer any questions that parents might have. Here’s a list of some of our most popular questions received by Customer Service and a list of their responses. Feel free to share this with your students and parents, as well !
- Are there any scholarships?
- We do offer our FLAG Financial Assistance. FLAG is based on the Adjusted Gross Income (AGI) of the parent(s) who claimed the child on the 2015 federal tax return (or whatever the previous year may be), as well as the total cost of the trip. We can certainly give you a quote if you have this information available. This quote will be good for 30 days.
- Further information on fundraising can be found at www.worldstridesfundraising.com.
- What is my FLAG Financial Assistance status?
- FLAG Financial Assistance awards are generally applied to the account shortly after we receive the required documentation (FLAG application and supporting financial statements).
- Can I change the date/amount of Payment Schedule?
- If you are on EZ Pay, we are unable to change the installment dates and amounts. If you would like, we are able to remove you from EZ Pay and allow you to continue to make your monthly payments manually. Keep in mind, however, that there is a $6 monthly Handling Fee for those that do not elect the EZ Pay option. If you would like to reset up EZ Pay at a later date, we can certainly do so.
- If you are having difficulty meeting the payment schedule, we do have payment arrangement options we can go over with you.
- How do you set up MyTrip?
- You can set up your MyTrip page by going to mytrip.worldstrides.org. There, you will enter your login and password. If you do not have one, we would be happy to walk you through the setup. First, you will want to click on “Parents, Students, and Adults” link just above the log in box. There will be 5 easy steps: Are you a student, parent, or adult? Are you registered for the trip? Enter your Trip/Traveler ID (which I can provide), an email address, and a password. Once you are done, click join MyTrip, and you are all set!
- What is my balance?
- Our Customer Service team can give you your current balance over the telephone or you can also view this information on your MyTrip page!
- What date is the trip?
- You can view this information on your MyTrip page, or feel feel free to call our Customer Service team who can give you this information over the phone.
- What meals are provided for the students?
- This information can be found on your registration letter that is provided by the Program Leader, and not the school. It is located on page 2, under “Includes”.
- When do we receive the itinerary?
- You should receive your Parent Information letter approximately 30 days prior to departure, which will contain all information needed for the trip.
- Rooming – who is my child rooming with?
- Rooming options will go through your Program Leader. If your traveler wants to request special arrangements, please discuss this with the PL.
- Pre-Departure Information – dress code, spending money?
- These questions should be addressed to your Program Leader, as they may have special requests of the students. Please refer to your PL for details.