Do you have a family struggling to make their installment payments for their student’s WorldStrides trip? Do you have a student at risk of cancelling their trip with your group due to financial reasons? If so, we have a team that can help!
The WorldStrides Retention Team are a group of ten specialists dedicated to work with participants by setting up individual extended payment plans that provide flexibility and peace of mind. We want our families to focus on this once in a lifetime travel experience!
The Retention team works with parents to customize an Extended Payment Plan that provides for an affordable monthly payment schedule for your student’s family. Parents collaborate with our Specialists to create a plan that works best for their finances including the option to make payments after their student returns from their trip of a lifetime.
Benefits in Working with A Payment Specialist:
- Streamline customer service experience – each family is assigned to a Specialist who works with them throughout the duration of their payment plan.
- Parent’s input – parents are involved with the payment plan set-up and may select the installment amounts and due dates that fit their financial situation.
- Flexible final payment date – option to make payments after their student’s come back from their trip.
- Easy installment payments – credit card auto-draft for installment payments.
- Our team provides bilingual support to your families.
How to Get Started:
- You (Program Leader) inform families about our WorldStrides Retention Team by providing them our Retention Team’s toll-free number (855-442-0695). We are available Monday through Friday from 9 am to 7 pm EST.
- Retention Specialist creates a payment plan and provides the parent/guardian with a new payment agreement which includes the terms of the new payment schedule. In addition, the Retention Specialist will assign a follow-up contact date to help parents stay on track.
- Retention Specialist will also provide the family with their direct contact information including email and direct dial phone number – the family now only has to speak with their Retention Specialist about all their student’s trip finances.
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Our Retention Specialists are ready to make your students’ trip of a lifetime become a reality.